The whitepaper “AI in Urban Public Service Delivery” co-developed with Artha Global, provides an overview of how Artificial Intelligence can improve municipal services in Asian cities. It outlines practical AI applications in areas such as mobility, utilities, waste management, and administrative processes. The document combines real-world examples with guidance on enabling conditions, including data governance, institutional readiness, and capacity development. It also addresses risks related to ethics and data protection. Designed for national and local policymakers, the product offers structured orientation on how to approach AI adoption in urban governance responsibly and strategically.

The whitepaper “AI in Urban Public Service Delivery” co-developed with Artha Global, provides an overview of how Artificial Intelligence can improve municipal services in Asian cities. It outlines practical AI applications in areas such as mobility, utilities, waste management, and administrative processes. The document combines real-world examples with guidance on enabling conditions, including data governance, institutional readiness, and capacity development. It also addresses risks related to ethics and data protection. Designed for national and local policymakers, the product offers structured orientation on how to approach AI adoption in urban governance responsibly and strategically.